Refund policy

30-day refund policy

You have 30 days from delivery to request a refund. Email support@shopvoyavio.com for instructions, including your order number and the email used at checkout.

For damaged, defective or incorrect items, tell us what happened. Photos can help us resolve the issue, but please contact us even if you cannot provide them.

How refunds work

Approved refunds are issued to the original payment method for the amount paid for the affected items, including applicable taxes. Bundle refunds reflect the discounted amount paid for each item.

After approval, we submit the refund within 5 business days. Your bank or payment provider may take additional time to post it. If a refund has not appeared after 10 business days, please contact us.

Cancellations and delivery problems

Email us as soon as possible to request a cancellation. We will cancel an order that has not shipped. If it has shipped, contact us for help. If your order is lost or never arrives, contact us so we can investigate and arrange a replacement or refund.

This policy does not limit any rights you have under applicable consumer law.